Part of the Okta-AD Integration guide
Use this procedure to deactivate AD users from ZeroTek.
ROLE REQUIRED
ZeroTek Administrator
ZeroTek Technician
ZeroTek Technician without Deep Linking
BEFORE YOU BEGIN
Know the result: when you deactivate an Okta user that was imported from AD, the user's sign-in is blocked in AD.
Steps
In ZeroTek, in the Users area, identify the user imported from AD that you want to deactivate.
Click Actions.
Click Deactivate User.
Click Deactivate User to confirm. Optionally, copy the relevant ticket ID from your PSA system and paste it in the Ticket ID field to associate the PSA ticket with this action. ZeroTek users can filter and search by Ticket ID in ZeroTek Audit logs.
On the Deactivated tab, the user is now listed as deactivated.