This article explains how to collect Okta Verify logs from computers running the Windows and Mac operating systems. The logs are sometimes necessary for troubleshooting, and may be requested by ZeroTek Support.
Windows operating systems
As a first step, set Okta Verify's logging level to DEBUG, so detailed information will be logged.
On the affected computer, launch the Windows Registry Editor as an administrator.
Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Okta\Okta Verify.
Right-click LogLevel and choose Modify...
Set the Value data to Debug and click OK.
Close the Registry Editor and open Okta Verify.
Next, reproduce the issue you are investigating so the log contents will include this activity. Then collect the logs to share with support.
On the affected computer, launch Windows Event Viewer as an administrator.
Expand Applications and Services Logs.
Right-click the Okta node and select Save all Events As... choosing an appropriate file name and location.
Attach the log export to your ZeroTek Support ticket.
Additionally, the installation logs for Okta Verify are available in Windows temp folders, typically in these locations:
C:\Users\<username>\AppData\Local\Temp\OktaVerifySetup-20220331T094628-Install.log
C:\Windows\Temp\OktaVerifySetup-20220331T094628-Install.log
Installation log filenames follow the pattern OktaVerifySetup-[Date]T[Time]-Install.log.
Mac operating systems
Reproduce the issue you are investigating so the log contents will include this activity.
Manually save a copy of the local Okta Verify log directory from the following location (note that the ~ in MacOS is a symbolic link to the user's home directory):
~/Library/Group\ Containers/B7F62B65BN.group.okta.macverify.shared/Logs/[com.okta.mobile *date--time*.log]
Alternatively, issue the following command in a terminal to save a copy of the Okta Verify logs with a time stamp to your Downloads folder:
cp -R ~/Library/Group\ Containers/B7F62B65BN.group.okta.macverify.shared/Logs ~/Downloads/OktaVerifyLogs_$(date +%Y_%m_%d-%H%M)
Attach the log export to your ZeroTek Support ticket.