Part of the Okta-M365 Integration guide
If users created or updated in Okta are not appearing in M365, try the following checks in order:
Verify the API credentials are valid
In the Okta Admin Console, go to Applications > Applications > Microsoft Office 365.
Open the Provisioning tab, and click Test API. If the credentials have expired or are invalid, re-authenticate using the M365 service account.
Make sure the users have been activated
Provisioning cannot be completed for users who are not active in Okta. Confirm the affected users have a status of Active, not Staged or Provisioned. See Mass activate Okta users if activation is still pending.
Check the Okta System Log for errors
Use the ZeroTek Log Viewer to review system events and error logs for the affected users. If the provisioning error relates to insufficient licenses, this will be reflected in the event logs. Okta cannot automatically purchase M365 licenses; the required licenses must already be available in your M365 license pool. Once licenses are available, open the Okta Admin Console, navigate to Dashboard > Tasks, and locate and retry the failed provisioning task.
Still having trouble? Contact ZeroTek Support and our team will be happy to help.