Okta Administration
Support for managing issues on the Okta side of the ZeroTek-Okta solution.
31 articles
- Recommended countries for blocking to mitigate cybersecurity threats
- Salesforce SSO double prompt
- Okta Device Trust - Fix devices showing as unmanaged due to expired SCEP secret
- Migrate passwords from on-prem AD to Okta
- Okta notification: Change in Trust Incident email address
- Okta notification: Okta CAs renewing (impacts MDM)
- Why didn't my Okta AD Agent automatically update to the latest version?
- Integrating SendGrid and Twilio with Okta for voice and SMS authenticators
- Okta notification: Bring Your Own Telephony Required for SMS & Voice
- Chrome prompt: "Look for and connect to any device on your local network" — what to doWhat to do when Chrome prompts FastPass users to allow local network access — and how to help users who clicked Block.
- Users cannot log in and "Delegated authentication request was not processed" is logged
- User is denied login because device is unexpectedly listed as unmanaged in Okta
- Okta features you want to activate do not appear under Settings > Features
- Okta Verify FastPass is not working on unmanaged mobile devices
- Collecting Okta Verify Logs from Windows and Mac operating systems
- Renaming Okta subdomains
- Log File contains many Deny entries for Okta RADIUS agent's IP
- Using Okta to capture the IP address of attackers password spraying RADIUS/VPN
- Upgrading from Okta Classic to Okta Identity Engine (OIE)
- Why are users receiving "error 429 - Too Many Requests"?
Okta-AD Integration Support
Support for issues related to an Okta integration with on premises Active Directory
- Okta Active Directory Agent wizard can't proceed past Agent Installed Page
- Prevent users imported from Active Directory from receiving unwanted activation emails
- AD users are not appearing in the Okta import
- New Okta users are not being pushed to on-premises AD
- Cannot reset passwords in Okta for imported AD users
- Okta Groups are cluttered after importing an OU that contained AD Groups
Okta-M365 Integration Support
Support for issues related to an Okta integration with Microsoft 365 (M365)
- Office 365 login failure: "Your account has not been configured for this application"
- Some Microsoft license types are not available when mapping applications
- Users are not being provisioned from Okta to M365
- M365 users imported without ImmutableID cannot access M365This article explains what to do if M365 users lose access after domain federation during the Okta-M365 integration process. The cause of this problem is almost always that the users…
- Determine available Microsoft 365 Service Plans and Licenses for Okta provisioning