Okta Administration
Support for managing issues on the Okta side of the ZeroTek-Okta solution.
29 articles
Recommended countries for blocking to mitigate cybersecurity threats
Salesforce SSO double prompt
Okta Device Trust - Fix devices showing as unmanaged due to expired SCEP secret
Migrate passwords from on-prem AD to Okta
Okta notification: Change in Trust Incident email address
Okta notification: Okta CAs renewing (impacts MDM)
Why didn't my Okta AD Agent automatically update to the latest version?
Integrating SendGrid and Twilio with Okta for voice and SMS authenticators
Okta notification: Bring Your Own Telephony Required for SMS & Voice
Chrome prompt: "Look for and connect to any device on your local network" — what to doWhat to do when Chrome prompts FastPass users to allow local network access — and how to help users who clicked Block.
Users cannot log in and "Delegated authentication request was not processed" is logged
User is denied login because device is unexpectedly listed as unmanaged in Okta
Okta features you want to activate do not appear under Settings > Features
Okta Verify FastPass is not working on unmanaged mobile devices
Collecting Okta Verify Logs from Windows and Mac operating systems
Renaming Okta subdomains
Log File contains many Deny entries for Okta RADIUS agent's IP
Using Okta to capture the IP address of attackers password spraying RADIUS/VPN
Okta-AD Integration Support
Support for issues related to an Okta integration with on premises Active Directory
Okta Active Directory Agent wizard can't proceed past Agent Installed Page
Prevent users imported from Active Directory from receiving unwanted activation emails
AD users are not appearing in the Okta import
New Okta users are not being pushed to on-premises AD
Cannot reset passwords in Okta for imported AD users
Okta Groups are cluttered after importing an OU that contained AD Groups
Okta-M365 Integration Support
Support for issues related to an Okta integration with Microsoft 365 (M365)
Office 365 login failure: "Your account has not been configured for this application"
Some Microsoft license types are not available when mapping applications
Users are not being provisioned from Okta to M365
M365 users imported without ImmutableID cannot access M365This article explains what to do if M365 users lose access after domain federation during the Okta-M365 integration process. The cause of this problem is almost always that the users…
Determine available Microsoft 365 Service Plans and Licenses for Okta provisioning