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Why didn't my Okta AD Agent automatically update to the latest version?

Problem

Okta AD Agents, installed when integrating Okta with on-premises Active Directory, can be configured to update automatically to the latest version. It is especially important to keep Okta AD Agents up-to-date because Okta stopped accepting connections from legacy version agents (below version 3.18) on March 3, 2025.
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You can check the version and status of Okta AD Agents in ZeroTek to identify quickly which agents need attention.
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For automatic updates to be successful, an Okta AD Agent must:

  • Be version 3.8.0 or later

  • Have at least one other operational Okta AD Agent installed as redundant support for the same directory integration

If you try to manually upgrade an Okta AD Agent in an environment where it is the only agent installed, Okta displays a warning message and cannot complete the update.
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Solution

If you cannot manually upgrade an Okta AD Agent because it is the only agent installed, install at least one more agent for redundancy, and retry the manual update.

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