Knowledge Base
Troubleshooting and break-fix support. Maintained by the ZeroTek Technical Services team.
35 articles
ZeroTek Administration
Support for managing the ZeroTek | Okta integration and ZeroTek features.
Okta Administration
Support for managing issues on the Okta side of the ZeroTek-Okta solution.
- Recommended countries for blocking to mitigate cybersecurity threats
- Salesforce SSO double prompt
- Okta Device Trust - Fix devices showing as unmanaged due to expired SCEP secret
- Migrate passwords from on-prem AD to Okta
- Okta notification: Change in Trust Incident email address
- Okta notification: Okta CAs renewing (impacts MDM)
- Why didn't my Okta AD Agent automatically update to the latest version?
- Integrating SendGrid and Twilio with Okta for voice and SMS authenticators
- Okta notification: Bring Your Own Telephony Required for SMS & Voice
- Chrome prompt: "Look for and connect to any device on your local network" — what to doWhat to do when Chrome prompts FastPass users to allow local network access — and how to help users who clicked Block.
- Users cannot log in and "Delegated authentication request was not processed" is logged
- User is denied login because device is unexpectedly listed as unmanaged in Okta
- Okta features you want to activate do not appear under Settings > Features
- Okta Verify FastPass is not working on unmanaged mobile devices
- Collecting Okta Verify Logs from Windows and Mac operating systems
- Renaming Okta subdomains
- Log File contains many Deny entries for Okta RADIUS agent's IP
- Using Okta to capture the IP address of attackers password spraying RADIUS/VPN
- Upgrading from Okta Classic to Okta Identity Engine (OIE)
- Why are users receiving "error 429 - Too Many Requests"?
- Transfer Okta Verify accounts to a new device using BluetoothHow to transfer Okta Verify accounts to a new device over Bluetooth, including third-party TOTP and Device Access codes on iOS-to-iOS moves.