Knowledge Base
Troubleshooting and break-fix support. Maintained by the ZeroTek Technical Services team.
30 articles
ZeroTek Administration
Support for managing the ZeroTek | Okta integration and ZeroTek features.
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Okta Administration
Support for managing issues on the Okta side of the ZeroTek-Okta solution.
Recommended countries for blocking to mitigate cybersecurity threats
Salesforce SSO double prompt
Okta Device Trust - Fix devices showing as unmanaged due to expired SCEP secret
Migrate passwords from on-prem AD to Okta
Okta notification: Change in Trust Incident email address
Okta notification: Okta CAs renewing (impacts MDM)
Why didn't my Okta AD Agent automatically update to the latest version?
Integrating SendGrid and Twilio with Okta for voice and SMS authenticators
Okta notification: Bring Your Own Telephony Required for SMS & Voice
Chrome prompt: "Look for and connect to any device on your local network" — what to doWhat to do when Chrome prompts FastPass users to allow local network access — and how to help users who clicked Block.
Users cannot log in and "Delegated authentication request was not processed" is logged
User is denied login because device is unexpectedly listed as unmanaged in Okta
Okta features you want to activate do not appear under Settings > Features
Okta Verify FastPass is not working on unmanaged mobile devices
Collecting Okta Verify Logs from Windows and Mac operating systems
Renaming Okta subdomains
Log File contains many Deny entries for Okta RADIUS agent's IP
Using Okta to capture the IP address of attackers password spraying RADIUS/VPN